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FAQ

 


How do I order online?

Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the "check out" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.

Are online transactions secure?

GrabPak assures that all transactions are secure and are encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

What are my payment options?

GrabPak accepts Visa, Mastercard, American Express and Discover credit card payments. For your convenience, we also accept payment via PayPal.  All orders are processed and shipped once payment has been received.


What is the currency for all prices?

All prices listed on our website are quoted in U.S. Dollars.

What do you charge for shipping?

For shipments anywhere in the Continental USA, we charge a flat rate of $9.95 per order to a single address, no matter how much you order.  For shipments to Alaska or Hawaii, please contact us for special shipping rates. 

 

Do you offer discounted pricing on large volume purchases?

Yes.  If you plan to order 12 or more GrabPaks, please email or call us for volume pricing. Yes.  Large orders are generally shipped via freight on a pallet. Please let us know if you have a loading dock and whether the delivery will be made in a residential or commercial address.

What is your return policy?

Your satisfaction is very important to us and we offer our customers a 30-Day Satisfaction Guarantee. If you are unhappy with your purchase for any reason, please let us know within the first 30 days and we will issue you a full refund (less shipping costs).  Please note that you will be responsible for return shipping charges and products returned missing items will not be accepted.  A return merchandise authorization (RMA) number is required for returns. To obtain an RMA number, please use the form on our contact us page or call toll free at 800-620-4199.

Do you ship outside the United States?

Currently we do not ship outside the United States.

What if my package arrives damaged?

Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as "Damaged Packages" before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.

What if my package is refused or undelivered?

Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and pay additional shipping costs to re-ship the order.

What are the details, dimensions and weight of GrabPak™?

GrabPak Bronze, Silver and Gold are manufactured with rugged, durable, water-resistant ballistic nylon and measures 18" x 12" x 8" (HxWxD)

Weight as equipped:

  • GrabPak Bronze - 10 lbs. (2 Person 11 lbs.)
  • GrabPak Silver - 10 lbs. (2 Person 17 lbs.)
  • GrabPak Gold - 11 lbs. (2 Person 19 lbs.) 

The GrabPak backpack provides space in 8 zippered compartments and 2 adjustable water container holders.  It is equipped with adjustable, padded carry straps, padded handle, velcro headphone access point, reflective stripe, and is embroidered with "Survival Kit" stitched on the front.

What are the ingredients in the survival food pack?

The GrabPak survival food pack consists of 6 vacuum sealed fortified food bars. They have a shelf-life of 5 years. Our food bars meet and exceed the requirements of the U.S. Coast Guard and are labeled as such.

Made in the USA, these survival bars are non thirst-provoking, all natural and vegetarian/vegan friendly.

Ingredients: wheat flour, vegetable shortening, sugar, coconut, corn starch, corn syrup.

Yes, we’ve tried them and while you won’t mistake them for Grandma’s cookies, they aren’t bad at all.  They have the consistency and taste of shortbread, with a hint of coconut.

I have more questions, where do I go from here?

We love questions. Visit our contact us page, shoot us an email or give us a call.  Tell us what's on your mind; we would love to hear from you.